If you can’t sign in because you’ve forgotten your password, you can reset it from the SimaPro Synergy sign-in page. You’ll receive an email with a reset link, then you’ll set up multi-factor authentication (MFA) and create a new password.
Before you start
Make sure you can access the inbox for the email address you use to sign in.
Check your spam/junk folder if you don’t see the reset email within a few minutes.
Step-by-step: Reset your password
Open SimaPro Synergy.
On the sign-in page, click Sign in.
Enter your email address, then click Sign in.
Click Forgot password and then click Submit.
Check your email for password reset instructions.
Open the email and click the reset link to continue.
Set up multi-factor authentication (MFA) using one of the supported authenticator apps:
Microsoft Authenticator
Google Authenticator
FreeOTP
Create a new password, enter it again to confirm, then click Submit.
Password requirements
Your new password must meet all of the following:
Minimum length: 8 characters
Maximum length: 100 characters
Includes at least 1 uppercase letter
Includes at least 1 lowercase letter
Includes at least 1 number
What happens next
After you submit your new password, you’ll be redirected to your organization in SimaPro Synergy.
Troubleshooting
No reset email received: Check spam/junk folders and verify you entered the correct email address.
Reset link doesn’t work: Request a new password reset from the sign-in page (links may expire or only work once).
MFA setup issues: Confirm you’re using one of the supported authenticator apps listed above and that your phone’s time is set correctly (automatic time is recommended).
Contact support
If you still can’t reset your password or access your account, contact our support team at [email protected].